FAQs
Frequently Asked Questions – Find Quick Answers to Common Inquiries About Our Products and Services
Product Basics
Most of our rugs, such as the Light brown outdoor Rugs, are crafted from high-quality polypropylene fiber or eco-friendly materials like the Handmade jute woven rug. These materials are specifically chosen for their ability to withstand heavy foot traffic and outdoor elements.
Yes. Our rugs are designed to be moisture-resistant and UV-stabilized. This prevents the fibers from breaking down or fading when exposed to direct sunlight and rain, making them ideal for patios, decks, and gardens.
For everyday spills, you can simply spot clean with a damp cloth. For a deeper clean, most of our collection—including the Washable Outdoor Woven Rug Series—can be rinsed with a garden hose and mild detergent. Always allow the rug to dry completely in the sun before placing furniture back on top.
Absolutely. Because they are non-shedding and pet-friendly, many customers use them in high-traffic indoor areas like kitchens, mudrooms, or entryways where durability and easy cleaning are priorities.
While our rugs are durable, we recommend using an outdoor-rated rug pad. This helps with air circulation to prevent mold/mildew growth underneath and provides extra cushioning and grip on smooth surfaces like composite decking or tile.
Shipping & Delivery
Yes, we offer worldwide shipping.
Your available shipping options will be shown at checkout.
Typical delivery timeframes:
US : 7–10 business days
Shipping time may vary during holidays or peak seasons
You will receive a tracking number by email once your order is shipped.
Click the tracking link to view real-time updates on your package.
Tracking systems sometimes take 24–48 hours to update.
If there’s no change after 2–3 days, contact our support team and we’ll assist.
Delays may occur due to customs, weather, or high shipping volume.
If your package is significantly delayed, reach out to us and we’ll contact the carrier or arrange a solution.
Order & Payment
We accept major payment methods including:
Credit/Debit Cards
PayPal
Secure checkout options provided at payment page
Orders can only be changed or canceled within a short time frame before shipping.
If you need adjustments, contact us as soon as possible.
Once shipped, changes are no longer possible.
Common reasons include:
Incorrect billing details
Insufficient funds
Bank security blocks
Try another payment method or contact your bank for verification.
Enter your discount code in the promo/code box during checkout.
Make sure the code hasn’t expired and meets the minimum purchase requirements.
Returns, Refunds & Issues
Unopened products may be eligible for returns within the allowed timeframe.
Due to hygiene and safety, opened products cannot be returned.
Please check our Refund Policy for full details.
For health and hygiene reasons, we cannot accept returns on opened or used products.
Please contact us within 48 hours with photos of the issue.
We will arrange a replacement or another suitable solution.
If you receive an incorrect product, contact us immediately with your order details.
We’ll send the correct item or assist with a replacement.
Refunds are processed once we confirm the returned item is received and inspected.
Depending on your payment method, it may take 3–7 business days for the amount to appear in your account.
Customer Support
You can reach us through the Contact Us page or by emailing our support team.
We’re here to help with orders, color advice, or product questions.
Our team typically responds within 24 hours on business days.
During peak seasons, response times may be slightly longer.